Terms of Service

INTRODUCTION
This Terms of Service was prepared in order to outline the expectations and guarantees that all clients must agree to follow when engaging with Scientech Resumes LLC. These terms will be applied fully and by engaging with Scientech Resumes (known hereafter as “Scientech” or “we”), you (hereby referred to as “Client” or “you”) agree to accept the Terms of Service as written here and on Scientech’s website. Failure to read the Terms in its entireness does not authorize a waiver of these Terms or its application.

Scientech requires an initial 30-minute complimentary consultation with all prospective clients to determine Client’s job search challenges, career goals, and overall fit between Scientech and Client (person making payment to Scientech) before any project can be initiated. All projects are quoted at the conclusion of the initial 30-minute complimentary consultation session. Projects are quoted individually and on a sliding scale, and take into account Client’s current career stage and direction, target salary, and the overall scope and complexity of work involved.

Writing projects begin once payment (either in full, upfront OR arranged through the flexible PayPal Credit payment plan) is arranged and the electronic Terms and Conditions agreement has been signed and returned to Scientech in order to hold a Client’s spot in our project cycle. All client payments are processed through PayPal and all major debit/credit cards are accepted.

Upon entering this agreement with Scientech, Client understands and acknowledges that resume writing is a creative and collaborative process that is dependent on Client’s active participation in the partnership. Since writing documents is very time consuming and Scientech is not able to regain time lost in preparing and writing Client documents, no refunds will be given except as outlined in these Terms.

PROJECT SCOPE:

All resume packages will be prepared based on information provided by Client during the career discovery session, and any additional information supplied, such as copies of an existing resume or cover letter, current and former performance reviews, academic transcripts, or other supporting documents that Client feels comfortable sharing to maximize positioning for Client’s desired career target(s). Anything that Client shares with Scientech is kept confidential and is never shared.

If Client does NOT have an existing resume, Scientech will forward Client a detailed information questionnaire with customized questions designed to elicit Client competencies, enthusiasm, and relevant experience and success stories. Following the return of the questionnaire by email to kate@scientechresumes.com, a career discovery session will be scheduled in order to clarify or expand on the details that Client has provided in the questionnaire.

If Client already has an existing resume, the client information questionnaire will not be supplied. The career discovery session will be scheduled and the writing process will proceed as outlined on Scientech’s website at: http://scientechresumes.com/writing-process/.

Career discovery sessions last anywhere between 60-90 minutes, depending on how much information Scientech will need to source from you. Consultations are conducted by phone or through Zoom video conference calling. If Client is based outside of the United States or Canada, the career discovery session will be held by Zoom video conference.

Following the conclusion of the career discovery session, Scientech will follow up with Client in writing by email with the estimated delivery timeframe for the initial versions of the new documents.

Scientech takes a “quality over quantity” approach to writing career marketing documents. Unless a rush service has been purchased, all documents will be forwarded to Client by email at Scientech’s standard turnaround time of 7-10 business days (excludes weekends and holidays) AFTER the career discovery session has taken place.

PROJECT INVESTMENT:

Client acknowledges and understands that the project investment takes into account Scientech’s expertise, skill and time. Further, the project investment takes into account:

  • Client intake time, including any e-mails and phone calls back and forth between Scientech and Client concerning the project
  • Personal branding and document strategy/typesetting/design/layout
  • Document proofreading and editing
  • Coaching session preparation time and delivery

Any additional work requested outside of the original project scope will be billed at Scientech’s hourly fee of $150 (1 hour minimum).

RUSH SERVICES:

For Clients with more urgent needs, Scientech offers both 3- and 5-business day RUSH delivery options at an additional investment, calculated based on the total resume cost of the Client project.

Please call or email ahead if you require a RUSH project to ensure Kate’s availability.

Note: Due to the increasing demand of Scientech’s writing services, consultation availability is limited and Client sessions are often booked out 1-2 weeks in advance. Depending on Scientech’s project workload, rush projects cannot always be accommodated.

Rush fees are calculated in the following manner:

  • 3-business day turnaround time: Adds an additional 50% to the original resume investment.
  • 5-business day turnaround time: Adds an additional 25% to the original resume investment.
  • Weekend consultations and any work required over the weekend will add $300 to the overall investment.

If Client requires a weekend career discovery session and/or work to be done over the weekend, Client may incur both weekend AND 3- or 5-day rush fees.

CAREER DISCOVERY SESSION:

Client understands that the career discovery session is a key element of the resume writing process. It is incumbent on the Client to be prepared for the 60-90 minute one-to-one career discovery session. Failure of Client to be available for this session and/or provide the required information (questionnaires, supporting documents, etc.) to Scientech Resumes per the required timeline will result in delay of the project.

CAREER DISCOVERY SESSION CANCELLATION:

Scientech acknowledges that external factors can happen outside of the Client’s control. If a sudden emergency or unforeseen circumstance should arise and Client should need to reschedule the career discovery session, the Client may do so at no extra charge for the first time.

If subsequent cancellations should follow, Client will be billed a cancellation fee of $25 for each cancellation that occurs within 5 hours of our scheduled meeting. No new appointments can be scheduled until the cancellation fee has been rendered. Examples of acceptable external circumstances include: sudden illness (Client or immediate Client family member), natural disasters, or other health and family-related emergencies.

For any scheduled career discovery sessions, interview preparation, or coaching sessions that do not fall under the sudden emergency category, please provide Scientech with 5 hours of advanced notice if you cannot be available for scheduled sessions to avoid cancellation fees.

CAREER DISCOVERY SESSION NO-SHOW:

It is incumbent upon the Client to show up on time and prepared for the scheduled career discovery session as Scientech often books sessions out 1-2 weeks in advance.

Should Client fail to show up for the scheduled career discovery session without giving at least 5 hours of advanced notice, Client will be billed the hourly rate of $150 hour to compensate Scientech for their time and for taking away space that could have been reserved for another client.

No rescheduling will occur until Client compensates Scientech the $150 no show fee.

CAREER DISCOVERY SESSION LATE ARRIVAL:

Arriving more than 15 minutes late to the scheduled career discovery session without notice will be treated as a no-show and Client will be charged the full hourly rate of $150.

Career discovery sessions will NOT be extended beyond the 90-minute time frame due to lateness.

PROOFREADING:

Documents are thoroughly proofread by Scientech before being forwarded to the Client. Clients are asked to check all data for accuracy and completeness. If corrections are needed, clients are asked to forward specific instructions for changes by e-mail to kate@scientechresumes.com and/or schedule a 30-minute project strategy session by phone or Zoom video conference to discuss revisions in full.

Scientech Resumes is not responsible for errors or omissions that are “missed” during the client review process.

REVISION POLICY:

All writing projects include revisions with limitations as expressed in these Terms. Revisions and edits for ALL writing projects take approximately 10 business days. The majority of revisions are minor and can easily be handled by email. Scientech reserves the right to extend the time for delivering project documents during high influx periods or unforeseen circumstances, such as illness, natural disasters, health or family emergencies.

After the initial resume and other document are delivered, Client will have 10 business days to review the documents and Scientech will arrange for a 30-minute project strategy session call to fully discuss the changes that Client is requesting.

The first round of revisions must be submitted to Scientech by email within the first 5 business days following initial document delivery.

It is incumbent upon Client to be prepared and on time for the 30-minute project strategy call. Failure of Client to be available for the project strategy session call, participate in the editing/revision process, or authorize revisions or approval of career documents within the 10 business day revision timeline constitutes acceptance of the draft and finalization of the work package.

The edited document drafts (presented in 3 business days) will include Client’s recommended edits and feedback, barring edits that do not meet modern resume writing practices. Scientech reserves the right to challenge Client on any edits that do not meet modern resume writing standards OR those that are not in the Client’s best benefit. Once the edited draft is presented to Client for review, it is for purposes of final proofreading to the edits made on the second draft. Client will send an email to Scientech providing any minor edits to finalize the resume and other documents. No major re-writing or overhauling/adding of information will occur at the final revision stage.

Our engagement is intended for the point in time where Scientech and Client collaborate on Client’s goals and career background. This engagement is NOT an evolving project over the course of several months and job changes.

Any additional edits or consulting time beyond the project scope and final revision stage will be billed at Scientech’s hourly rate of $150 per hour (1 hour minimum) should Client request such edits.

100% SATISFACTION GUARANTEE:

All Scientech projects come with a 100% satisfaction guarantee, and Scientech strives to work with Client to ensure satisfaction with all written work, with the exception of the following:

  • If Client introduces new information AFTER initial document delivery, additional fees for consulting, writing, or revision may be incurred. This exception does NOT apply if Client remembers something related to a particular topic that was discussed during the one-to-one consultation.

  • If Client should fail to submit the correct information or omit information required to produce accurate documents, Scientech is under no obligation to include this information AFTER writing has begun.

  • If Client lands a new position within the project window timeframe and wishes to add in the new position to the new resume, update fees will be incurred to compensate Scientech for time required to discuss new role with Client and the additional writing, editing, and formatting required.

  • A significant departure from the original draft provided will also incur additional fees as this constitutes a completely different document and is viewed as a different resume.

PROJECT STRATEGY SESSION CANCELLATION:

Should Client schedule a project strategy session following initial document delivery and need to cancel due to a sudden emergency or unforeseen circumstance, Client may do at no additional charge for the first time.

Any subsequent cancellations must be done no less than 5 hours in advance of our session. Any subsequent sessions that are cancelled within 5 hours of our scheduled meeting will be subject to a $25 cancellation fee, which must be rendered prior to scheduling any additional sessions.

PROJECT STRATEGY SESSION NO SHOW:

Should Client fail to show for the scheduled project strategy session without providing advanced notice or rescheduling for a different day and time, Client will be billed $75 to compensate Scientech for the loss of scheduled time that could have been reserved for another Client.

No further review sessions will take place until the $75 no-show fee is compensated.

PROJECT STRATEGY SESSION LATE ARRIVAL:

Arriving more than 15 minutes late for the project strategy session without advanced notice will be treated as a no-show and Client will be billed $75 to compensate Scientech for the loss of scheduled time that could have been reserved for another Client.

No further review sessions will take place until the $75 no-show fee is compensated.

PROJECT TIMELINE & FINALIZATION:

If final project approval has not been received by the end of business hours and within the 10 business day revision timeline, Scientech reserves the right to finalize Client project, prepare and forward the final document versions, and avail Scientech of any further responsibility to the project.

Unless other arrangements are made, client agrees to finalize resume package (or accept work as written) by the end of the 10-business day revision timeframe. Client also agrees that he/she is solely responsible for meeting this deadline.

Scientech is not liable for any changes requested by client after the expiration of the 10-business day window.

Scientech offers Clients the opportunity to upgrade their career packages by paying the difference, as long as this done within the 10-day project window. Should Client decide to upgrade his or her project (i.e. adding a LinkedIn profile, executive bio, etc.), the 10-day project window will be extended to accommodate the writing and revision of additional documents that Client chooses to invest in.

If Client requests additional work outside of the original project scope, it will be billed at an hourly rate of $150 (1 hour minimum).

PROJECT DELAYS & RESTART FEES:

Due to substantial costs incurred by Scientech to stop and restart a project once it is underway, should a project be halted at any time for more than 30 days by the Client, for any reason beyond extenuating circumstances or not mutually agreed to, a project restart fee of 15% of the project’s costs will be due and payable ahead of work re-commencing to compensate for the time Scientech will need to review Client career history and documents.

Any projects that remain in Scientech’s project queue for more than 90 days will be subject to a 25% activation fee.

Should Scientech raise its prices while Client project is delayed, Client will be subject to the higher pricing point when Client returns to reinstate project.

RIGHT TO SERVICE:

All writing and coaching projects officially begin once payment has been arranged and the electronic service agreement e-signed by Client. Projects that remain stagnant for more than 6 months or 185 days are subjected to a higher restart fee of 50% or potential cancellation. NO REFUNDS will be provided.

PAYMENT & REFUND POLICIES:

Full payment is required before any career discovery sessions or drafts are provided to a client to prevent any pirating of completed work to date. All payments are processed through PayPal. Fees are NOT refundable once work on a Client project has begun.

Scientech currently offers 2 payment options:

  • In full, up front. Client can render payment for services using any major debit/credit card, including American This option does not require Client to have a free PayPal account.

  • PayPal Credit* payment plan. Scientech offers a flexible payment plan option through PayPal Credit, where Client can spread out the project investment for up to 6 months with zero interest. This option does require creating a free PayPal account or using existing PayPal login credentials to access this feature. PayPal Credit can be accessed for investments of $99 and above.

*PayPal Credit is currently only available to US-based clients and is dependent on Client’s credit history.

PROJECT CANCELLATION POLICY:

Client further acknowledges and understands that once payment is made, should Client wish to cancel a project, a penalty will be assessed as follows:

  • Cancellation after project is paid for, but before work has begun: a full refund will be made minus any PayPal transaction fees AND a 10% cancellation fee.

  • Cancellation after work has begun, but before first draft is provided to Client: 50% of total project price is retained by Scientech.

  • Cancellation after first draft is provided to Client: 100% of total project price is retained by Scientech.

Since Scientech’s establishment in 2016, we have not had to issue any refunds due to Client dissatisfaction with work rendered. Scientech is aware of chronic chargeback clients within the career services industry. As a result, Scientech files and archives every email communication and updated versions of each document we prepare for clients.

If Client is unhappy for any reason, Scientech strives to work with clients and ensure they are 100% satisfied with the content of their resume and other documents. If Client is still demanding money back and goes through their credit card company, Scientech is well-prepared to show documentation and evidence of work rendered.

SCIENTECH RESUMES GUARANTEE:

  • 100% Satisfaction Guarantee – Once the Client officially approves the project, this will signify Client’s 100% satisfaction. All projects must be approved within the 10-business day revision project window unless additional arrangements have been made AND mutually agreed upon between Client and Scientech.

  • Access to a Certified Professional Resume Writer (CPRW) and Certified Hidden Job Market Coach (CHJMC) who understands the nuances of the modern job market and the technologies that drive the hiring process and affect the way that resumes are read.

  • Access to a Certified Employment Interview Consultant (CEIC) who can help you confidently articulate your achievements and other unique value in a way that resonates with prospective employers.

  • Access to an experienced and specialized resume writer with a strong STEM background, underpinned by resume specialty certifications, including engineering + science, (CRS+ES), and IT, (CRS+IT).

  • A professional who is committed to ongoing professional development through active membership and involvement in leading resume writing organizations, including the NRWA, PARW/CC, CDI, and CTL.

  • Highest Code of Ethics and Integrity – All discussions are confidential. Your personal information is never shared.

  • Renewed confidence in your value, credibility, and expertise, in addition to enhanced self-awareness and knowledge of personal branding that you can leverage as your career evolves.

  • Lifetime storage of your documents, unless you request otherwise. If you do not wish for Scientech to store your documents, please submit your request in writing to kate@scientechresumes.com.

  • A one-to-one personalized career discovery session, conducted by phone or Zoom video conference call, that is designed to enhance interview preparation and uncover the golden nuggets that make you great.

  • 2 rounds of revisions within 10-business days following new document delivery. The first round must be submitted within the first 5 business days. Client must be prepared to discuss revisions in full during the 30-minute project strategy session.

  • Unlimited email support following project completion. Simply email Kate with your question and receive a response within 1-2 business days. This service is for questions related to Client’s job search process NOT for requesting additional edits upon project completion.

  • Forwarding of new documents between 7-10 business days AFTER the career discovery session.

  • FREE copies of our value-added e-guides that cover a wide range of topics including: customizing your resume (and cover letter), interview preparation, best practices for updating your LinkedIn profile, building your network, and managing your LinkedIn presence.

  • Final keyword-optimized documents in 3 formats: MS Word, Adobe PDF, and ATS-optimized MS Word.

  • Automatic eligibility for our Returning Client Update service. Valid as long as no more than 2 years have passed.

PRIVACY POLICY:

Scientech is committed to honoring each Client’s personal privacy. Any documents or conversations between Scientech and Client are never shared. Client reserves the right to unsubscribe from any of Scientech’s subscriptions or newsletters. Additionally, if Client clicks on a resource link from our website, Scientech cannot guarantee or be responsible for their content or privacy policies.

LEGAL INFORMATION:

Scientech Resumes uses their professional ability, in good faith, to create superior resumes and other career marketing documents to get clients interviews. Scientech Resumes cannot guarantee interviews, jobs, or career outcomes as market conditions vary, and we cannot control the effort a client will make in obtaining a job or how the client will behave during the interview process. In addition, Scientech Resumes cannot control the competition in obtaining a position. Finally, at times, employers will decide not to fill positions which are advertised.

It is incumbent upon the Client to aggressively partake in the job search process, including applying for qualifying positions that Client meets the requirements for. Additionally, Scientech is not responsible for Client’s use or non- use of the resume or writing project.

Scientech Resumes is not liable for any inaccurate, incorrect, or misleading information in the prepared materials as Client is required to review the materials and approve the entire content prior to final delivery. Scientech is not responsible for the accuracy or truthfulness of the information provided by Client, nor is Company responsible for consequential damages of any kind that Client may incur from inaccurate documents, edits to documents at Client’s request that coincide with Scientech’s expert recommendations, or while utilizing Scientech’s resume writing services.

Client agrees to hold Scientech Resumes harmless from any such liability. Should Client wish to file suit against Scientech Resumes, the jurisdiction/choice of law shall be in Washington State and each party shall bear its own costs in filing suit.

INTELLECTUAL PROPERTY:

Scientech Resumes owns all content and information posted on Company website. No one may copy, distribute, or use any of the content, including this Terms and Conditions, for financial gain, without the express consent of the Company. Scientech Resumes reserves the right to update these Terms and Conditions at any time, and Client agrees to abide by the Terms and Conditions.

FORCE MAJEURE:

No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Contract, for any failure or delay in fulfilling or performing any term of this Contract (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) control, including, but not limited to, the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) a natural disaster (fires, explosions, earthquakes, hurricane, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Contract; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities.

The Impacted Party shall give Notice within 5 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party’s failure or delay remains uncured for a period of 10 days following Notice given by it, the other party may thereafter terminate this Contract upon Notice.