Terms of Service

Introduction
This Terms of Service was prepared in order to outline the expectations and guarantees that all clients must agree to follow when engaging with Scientech Resumes LLC.

Overview:

These Terms will be applied fully and by engaging with Scientech Resumes (known hereafter as “Scientech” or “we”), you (hereby referred to as “Client” or “you”) agree to accept the Terms of Service as written here and on Scientech’s website. Failure to read the Terms in its entireness does not authorize a waiver of these Terms or its application.

Scientech requires an introductory consultation with all prospective clients to determine Client’s job search challenges, career goals, and overall fit between Scientech and Client (the person making payment to Scientech) before any project can be initiated. All projects are quoted in US dollars at the conclusion of the introductory consultation session and take into consideration the Client’s current career stage, objective, and the overall scope and complexity of work.

Writing projects begin once Client has arranged payment (either in full, upfront OR through the flexible PayPal Credit payment plan) and agreed to the Terms of Service in order to hold a Client’s spot in our project cycle. All payments are processed through PayPal and all major debit/credit cards are accepted.

Upon entering this agreement with Scientech, Client understands and acknowledges that resume writing is a creative and collaborative process that is dependent on Client’s active participation. Since writing documents is very time consuming and Scientech is not able to regain time lost in preparing and writing Client documents, no refunds will be given except as outlined in these Terms.

Project Scope:

All resume packages will be prepared based on information provided by Client during the 60-90 minute career discovery session and any supplementary information provided, including additional versions of a resume, current/former performance reviews, academic transcripts, career bios, and other information to facilitate the writing process and enhance positioning for desired career target. Anything that Client shares with Scientech is kept confidential and is never shared.

If Client does not have an existing resume, Scientech will forward Client an information questionnaire with customized questions designed to elicit Client competencies, enthusiasm, and relevant experience and success stories. Following the return of the questionnaire, the 60-90 minute career discovery session will be scheduled in order to clarify or expand on the details that Client has provided in the questionnaire.

If Client already has an existing resume, the information questionnaire will not be supplied. The 60-90 minute career discovery session will be scheduled and the writing process will proceed as outlined on Scientech’s website at: http://scientechresumes.com/writing-process/.

Career discovery sessions last between 60-90 minutes and are conducted over the phone or through Zoom conference calling. If Client is based outside of the United States or Canada, the discovery session will be held via Zoom conference call.

Unless a rush service has been added, all documents will be forwarded to Client by email at Scientech’s standard turnaround time of 7-10 business days (excludes weekends and holidays) AFTER the discovery session has taken place.

Project Investment:

Client acknowledges and understands that the project investment takes into account Scientech’s expertise, writing skills, and time. Further, the project investment takes into account:

  • Client intake time, including back and forth e-mails and phone calls between Scientech and Client
  • Personal brand strategy, typesetting, and document formatting, layout, and design
  • Document proofreading and editing
  • Coaching session preparation and delivery

Any work requested outside of the original project scope will be billed at Scientech’s hourly fee of $150 (1-hour minimum).

Rush Fees:

For Clients with more urgent needs, Scientech offers both 3- and 5-business day RUSH delivery options at an additional investment.

Please call or email ahead if you require a RUSH project to ensure Kate’s availability.

Due to the increasing demand of Scientech’s writing and coaching services, Kate has limited consultation availability and often books Clients out anywhere from 1-3+ weeks in advance. Depending on Scientech’s project schedule, Kate cannot always accommodate rush projects.

Rush fees are calculated in the following manner:

  • 3-business days: An additional 50% of the original resume investment.
  • 5-business days: An additional 25% of the original resume investment.
  • Weekend consultations and any work required over the weekend will add $225 to the total project investment.

If Client requires a weekend career discovery session and a rush service, Client may incur both weekend AND 3- or 5-business day rush fees.

Career Discovery Session:

Client understands that the career discovery session is a key element of the resume writing and coaching process. While Scientech will provide guidance on the structure and topics for discussion advance of the session, it is incumbent upon the Client to show up on time and be prepared for the session. Discovery sessions are conducted via phone or Zoom conference call, based on Client’s preference. If Client is based outside of the United States or Canada, the discovery session will be held via Zoom conference call.

Failure of Client to be available for this session and/or provide the required information (questionnaires, supporting documents, etc.) to Scientech as per the required timeline, based upon project delivery, will result in the delay of the project.

Career Discovery Session Cancellation:

Scientech acknowledges that external factors can happen outside of the Client’s control which can render Client unable to be available for the scheduled session. If a sudden emergency or unforeseen circumstance should arise that prevents Client from being available for the scheduled session, Scientech will grant rescheduling at no additional charge.

Scientech recognizes the following acceptable claims for extenuating circumstances: sudden or serious illness (Client or immediate Client family member), personal accident or injury of a significant nature, bereavement due to the loss of a close family member or close personal friend, victim of a crime, natural disaster or adverse weather conditions, unforeseen transport difficulties which were unavoidable, or jury service (only if Client attendance is compulsory and cannot be deferred).

Scientech will NOT accept the following circumstances as reasons for a no-show or rescheduling: moving house, family events (holidays and weddings), routine medical appointments, poor time management (not allowing sufficient time to prepare for sessions or provide the required information to Scientech), misreading or forgetting scheduled appointments with Scientech, or financial issues.

For any scheduled career discovery or coaching sessions that do not fall under the sudden emergency category, please provide Scientech with 5 hours of advanced notice if Client cannot be available for scheduled sessions.

If subsequent cancellations should follow, Client will be billed a cancellation fee of $25 for each cancellation that occurs within 5 hours of our scheduled meeting. No new appointments can be scheduled until the cancellation fee has been rendered.

Career Discovery Session No Show:

It is incumbent upon the Client to show up on time and be prepared to engage in a productive conversation as Scientech works with multiple Clients at once and often books consultations out anywhere from 1-3+ weeks in advance.

Should Client fail to show up for the scheduled career discovery session without giving at least 5 hours of advanced notice or have a recognized extenuating circumstance, Client will be billed a $150 no show fee to compensate Scientech for their time and for taking away space that could have been reserved for another client. No rescheduling will occur until Client compensates Scientech the no show fee.

Career Discovery Session Late Arrival:

Arriving more than 15 minutes late to the career discovery session without notice will be treated as a no-show and Client will be billed the full hourly rate $150. Discovery sessions will not be extended beyond the 90-minute time frame due to lateness.

Proofreading:

Documents are thoroughly proofread by Scientech before being forwarded to the Client. Clients are asked to check all information for accuracy and completeness. If corrections are needed, Clients are asked to forward specific instructions for changes via e-mail to kate@scientechresumes.com and/or schedule a follow-up review session by phone or Zoom conference to discuss revisions in detail.

Scientech is not responsible for errors or omissions that are “missed” during the client review process.

Revision Policy:

Scientech works with Clients on a 30-business day project window (excludes weekends and major holidays) which commences the day AFTER the initial documents have been delivered to the Client. During this window, the Client will have 30 business days to review their documents, ask questions, and request unlimited revisions. Revisions are typically minor in nature and can usually be handled via email (as long as Client feedback is clear) and/or over the phone or by Zoom conference sessions.

Document review and follow-up sessions are offered in 30-minute blocks. It is incumbent upon the Client to be prepared for these sessions.

Our engagement is intended for the point in time where Scientech and Client collaborate on Client’s goals and career background. This engagement is NOT an evolving project over the course of several months and job changes.

All Scientech projects come with a 100% satisfaction guarantee, which means Scientech will work with Client until satisfied with the project, with the following exceptions:

  • Client introduces new or additional information AFTER document delivery, additional fees for consulting, writing, or revision may be incurred. This exception does NOT apply if Client remembers something related to a particular topic that was discussed during the career discovery session.
  • Client fails to submit the correct information or omit information required to produce accurate documents, Scientech is under no obligation to include this information AFTER writing has begun.
  • If Client lands a new position within the 30-business day window and wishes to add the new position to the new resume, update fees will be incurred to compensate Scientech for the time required to discuss the new role with Client and perform the additional writing, editing, and formatting.
  • A significant departure from the original draft provided will also incur additional fees as this constitutes a completely different document and is therefore viewed as a different resume.

Revision Turnaround Time:

Scientech is often working with multiple Clients on different projects and is not responsible for immediate turnaround time on edits. All requested revisions are turned around within 1-2 business days.

Scientech reserves the right to challenge edits and revisions that are not in Client’s best benefit.

Review Session Cancellation:

Clients have the option to book review sessions, via phone or Zoom conference, to discuss document edits, revisions, and feedback. Review sessions are available in 30-minute blocks in limited availability during a given week.

Should Client schedule a review session and need to cancel due to a sudden emergency or recognized extenuating circumstance, outlined in the Career Discovery Session Policy, Client may do so at no additional charge for the first time.

Any subsequent cancellations must be done no less than 5 hours prior to our session. Any subsequent sessions that are canceled within 5 hours of our scheduled meeting will be subject to a $25 cancellation fee, which must be rendered prior to scheduling any additional sessions.

Review Session No Show:

Should Client fail to show for the scheduled review session without providing 5 hours advanced notice or rescheduling, Client will be billed $75 to compensate Scientech for the loss of scheduled time that could have been reserved for another Client.

No further review sessions will take place until the $75 no-show fee is compensated.

Review Session Late Arrival:

Arriving more than 15 minutes late for a scheduled review session without notice will be treated as a no-show and Client will be billed $75 to compensate Scientech for the loss of scheduled time that could have been reserved for another Client. Review sessions will no extend beyond the 30-minute time due to lateness. No further review sessions will take place until the $75 no-show fee is compensated.

Project Finalization Timeline:

Final edit requests must be forwarded to Scientech by email no later than 2 business days before the 30-business day project window concludes.

If final project approval has not been received by that  time frame, Scientech reserves the right to finalize Client project by preparing and forwarding the final document versions, which will avail Scientech of any further responsibility to the project.

Any revisions or edits requested outside of the 30-day project window OR after Client has given approval for document finalization will be billed at an hourly rate of $150 (1-hour minimum).

Unless other arrangements are made, Client agrees to finalize project (or accept work as written) by the end of the 30-business day project window. While Scientech will make every effort to follow up and remind Client of approaching project finalization, Client also agrees that he/she is solely responsible for meeting this deadline. Scientech is not liable for any changes requested by Client after the expiration of the 30-business day window.

Project Upgrade:

Scientech offers Clients the opportunity to upgrade their resume and coaching package to add additional services within the 30-business day project window. Should Client decide to upgrade his or her project (i.e. adding a LinkedIn profile, executive bio, interview and job search coaching, etc.), the 30-business day project window will be extended to accommodate the writing and revision of additional documents that Client chooses to invest in.

Project Restart Fee:

Scientech incurs substantial costs in stopping and restarting a project once it is underway. Should a project be halted at any time for more than 30 days by the Client, for any reason beyond extenuating circumstances or not mutually agreed to, a 10% project restart fee, calculated off the total project investment, will be due and payable ahead of work re-commencing.

Right to Service:

All resume writing and coaching projects officially begin once payment has been arranged and Client has agreed to Terms. Client has 6 months or 185 days (whichever is shortest) from the date of purchase to redeem resume writing and coaching services.

After 6 month or 185 days, Scientech reserves the right to decline Client project and NO REFUNDS will be provided.

Payment & Refund Policies:

As is common in the resume writing industry, full payment is required before any new documents are provided to Client to prevent any pirating of completed work to date. All payments are processed through PayPal.

Fees are not refundable once work on a Client project has begun.

Scientech currently offers 2 payment options:

  • In full, up front. Client can render payment for services using any major debit/credit card, including American Express. This option does NOT require a PayPal account.
  • PayPal Credit payment plan. Scientech offers Clients a flexible payment plan option through PayPal Credit, where Client can spread out the cost of the project investment and enjoy ZERO interest when paid in full in 6 months. This option does require a free PayPal account or existing PayPal login credentials to access this feature. Only available to US-based clients.

Cancellation Policy:

Client further acknowledges and understands that once payment is made, should Client wish to cancel the project, a penalty will be assessed as follows:

  • Cancellation after project is paid for, but before work has begun: a full refund will be made minus any PayPal transaction fees
  • Cancellation after work has begun, but before drafts are provided to Client: 50% of total project price is retained by Scientech
  • Cancellation after the first draft is provided to Client: 100% of total project price is retained by Scientech

Since Scientech’s establishment in 2016, we have not had to issue any refunds. Scientech is aware of chronic chargeback clients within the career services industry and meticulously files and archives all Client email communications, documents, and updates.

If clients are unhappy for any reason, Scientech strives to work with clients and ensure 100% satisfaction with the content of the resume and other documents. If Client is still demanding money back and goes through their credit card company, Scientech is well-prepared to show documentation and relevant communication as evidence of work rendered.

Scientech Resumes Guarantee:

  • Savings in time and money by working with a professional who can produce a branded, targeted, and achievement-oriented career marketing package in a reasonable amount of time to get into your next job faster.

  • The opportunity to speak freely and openly about your career, without judgment, and uncover those golden nuggets and other unique value that makes you great through our personalized, one-to-one career discovery session.

  • Renewed confidence in your value, credibility, and expertise, in addition to enhanced self-awareness and knowledge of personal branding that you can leverage as your career evolves.

  • Reduced stress levels by partnering with a professional who can objectively view your career to date and craft a personal brand strategy around your unique value and career goals to gain traction with prospective employers.

  • A collaborative partnership based on mutual trust, respect, authenticity, and commitment to our mission where your goals are our goals.

  • A high-touch service that goes beyond simply writing a powerful and effective resume (and other documents) to include value-added coaching sessions on creating a focused job search strategy and using the power of networking to get into your next  job faster.

Client Also Benefits From:

  • 100% Satisfaction Guarantee. Once Client officially approves the project, this will signify Client’s 100% satisfaction.

    All projects must be approved by the end of the 30-business day project window unless separate arrangements have been made AND mutually agreed upon between Client and Scientech.

  • Unlimited email support following project completion. Simply email Kate with your question and get a response within 1-2 business days (barring weekends, holidays, planned vacations, or sudden emergencies).

  • Eligibility for the Returning Client Update Service. Our partnership won’t end once the project is complete. Come back every 1-2 years for a resume, cover letter, LinkedIn, or combination update at our special returning client rate.

  • Eligibility for our Client Referral Program. Refer a friend, family member, or professional acquaintance who chooses to invest in services and receive a $50 credit to put towards any future service,  including an update.

  • Access to an experienced and highly specialized resume writer with 5 + years of experience in R&D and product development engineering in the US and abroad, and resume specialty certifications in engineering + science, (CRS+ES), and IT, (CRS+IT).

  • The inside scoop on finding, building, and nurturing high-quality connections to maximize your networking power and enhance your job search ROI and secure the edge needed to get found in a crowded and competitive space through LinkedIn by collaborating with a Nationally Certified Online Profile Expert (NCOPE).

  • Access to a Certified Professional Resume Writer (CPRW) and Certified Hidden Job Market Coach (CHJMC) who understands the nuances of the modern job market and the technologies that drive the hiring process and affect the way that resumes are read.

  • A Certified Resume Writer who is committed to ongoing professional development through active membership and involvement in leading resume writing organizations, including the NRWA, PARW/CC, CDI, and CTL.

  • Highest Code of Ethics and Integrity – All Client discussions are confidential and personal information is never shared.

  • Lifetime document storage. Should you ever lose access to your documents for any reason, email kate@scientechresumes.com or call directly at 971.770.1460 and they will be emailed to you at no charge. If you do not wish for Scientech to store your documents, submit your request in writing to kate@scientechresumes.com.

  • Value-added resource guides that cover industry insider techniques on best practices for LinkedIn networking, modern job search strategies, interview preparation, and simple tips for tweaking your resume (and cover letter).

  • Forwarding of new documents between 7-10 business days AFTER the career discovery session has taken place.

  • Final keyword-optimized documents in 3 formats: MS Word, Adobe PDF, and ATS-optimized MS Word, which ensure that you will be able to navigate your way through any job search application system or hiring scenario you encounter.

Privacy Policy:

Scientech is committed to honoring each Client’s personal privacy. Any documents or conversations between Scientech and Client are never shared. Client reserves the right to unsubscribe from any of Scientech’s subscriptions or newsletters. Additionally, if Client clicks on a resource link from our website, Scientech cannot guarantee or be responsible for their content or privacy policies.

Legal Information:

Scientech uses their professional ability, in good faith, to create superior resumes, LinkedIn profiles, and other powerful and effective career marketing documents and embeds coaching into services to help get clients interviews. Scientech cannot guarantee interviews, jobs, or career outcomes as market conditions vary.

Scientech is not responsible for and cannot control the effort that a Client does or does not make in their individual job search process or behavior during in an interview setting. In addition, Scientech cannot control the competition in obtaining a position. Finally, at times, employers will not fill positions which are advertised.

It is incumbent upon the Client to aggressively partake in the job search process, including applying for qualifying positions that Client meets the requirements for and applying the tips, strategies, and best practices shared by Scientech within writing and coaching sessions. Additionally, Scientech is not responsible for Client’s use or non-use of the resume or writing project.

Scientech is not liable for any inaccurate, incorrect, or misleading information in the prepared materials as Client is required to review the materials and approve the entire content prior to final delivery. Scientech is not responsible for the accuracy or truthfulness of the information provided by Client, nor are we responsible for consequential damages of any kind that Client may incur from inaccurate documents, edits to documents at Client’s request that coincide with Scientech’s expert recommendations, or while utilizing Scientech’s services. Client agrees to hold Scientech harmless from any such liability. Should Client wish to file suit against Scientech Resumes, the jurisdiction/choice of law shall be in Washington and each party shall bear its own costs in filing suit.

Intellectual Property:

Scientech owns all content and information posted on Company website and are protected by trademark and international copyright laws. No one may copy, distribute, or use any of the content, including this Terms & Conditions, for financial gain without the express written consent of Scientech. Scientech reserves the right to update these Terms at any time, and Client agrees to abide by the Terms of Service.