For your convenience, our most common client questions are answered right here.
Q: Where are you located and how do you do business?
Scientech Resumes is located in the beautiful Pacific Northwest in the South Puget Sound area and works with clients worldwide at all career-levels (entry-level to C-suite executives) in all industries, with a specialty in working with job seekers looking to pursue or advance a career in a science, technology, engineering, and mathematics field, including IT and medical disciplines. All business is conducted remotely via phone, email, or Skype.
Q: What are the benefits of choosing Scientech Resumes over other resume writing companies?
Kate is a Certified Professional Resume Writer (CPRW) who loves creating targeted, brand-driven, and evidence-based resumes, LinkedIn profiles, and other career-marketing documents that help both job seekers and entrepreneurs see and present the best versions of themselves, highlight unique selling points and other relevant and distinguishing features, and gain a competitive edge in your career and/or business.
With a well-rounded background in chemistry and engineering, underpinned by a Master of Science in applied chemistry and 5+ years of professional experience working in the chemical industry in the US and abroad in the Netherlands, Kate is especially equipped to support STEM professionals in navigating the modern job market. Her credentials include a CPRW and a certified resume specialist in science and engineering (CRS+ES) and Information Technology (CRS+IT), and a REACH Certified Social Branding Analyst (CSBA).
She is an active member of multiple leading resume writing organizations including the Professional Association of Resume Writers & Career Coaches (PARW/CC), the National Resume Writing Association (NRWA), Career Directors International (CDI), and Career Thought Leaders (CTL), where she receives ongoing education on the latest industry trends and technologies to provide continuous support to her clients.
Kate’s services are highly personalized, which means that you will have access to her the entire time during the process.
By hiring Scientech Resumes to write your interview-winning resume, you will benefit from the following:
You can feel confident that you will love your professionally written resume, and so will your future employer!
Q: What fields do you specialize in?
Scientech Resumes has written hundreds of resumes for clients in all industries with a special focus on crafting resumes and other career marketing documents for STEM professionals. Many of our clients include IT professionals, engineers (multiple disciplines), statisticians, data scientists, R&D directors, environmental scientists, chiropractors and other healthcare specialists, as well as high-degree professionals including Masters and PhD candidates. If it’s science-y or technical, you are in the right place!
Q: What forms of payment does Scientech Resumes accept?
Scientech Resumes processes all payments through PayPal and accepts all major debit and credit cards, including American Express.
Q: Can I pay by check?
Please contact us if you need to pay by check. This option is only recommended if you are not in a hurry to receive your new documents. All payment must be collected and cleared up front before any work can begin. If you have any questions about payment options, please call (971) 770 – 1460 or email us directly at email@example.com.
Q: Do you require all payment up front?
No work will begin until payment is arranged either in full up front or through the flexible payment plan offered through PayPal Credit.
Q: What if I want to work with you, but cannot afford your services right now?
Scientech Resumes offers flexible payment plans through PayPal Credit if you cannot afford to pay the full amount up front. Through this service, you can enjoy the comfort and flexibility of buying now and spreading out the payments over several months (6 months interest-free).
As of right now, PayPal Credit is only available to clients located in the US, Canada, and the UK.
Q: Do you offer interview coaching?
As of right now, Scientech Resumes does not offer interview coaching. We are planning to offer this service within 2018.
Q: I need my project done right away. Do you offer a rush service?
Yes. We offer both 3- and 6-business day RUSH delivery options. Please note that by selecting a rush service extra fees will be applied.
If you need a project done over the weekend, you may incur both 3-day and 6-day rush as well as weekend rush fees. Please call or email ahead of time before ordering to ensure Kate’s availability in accommodating your needs.
Q: Does Scientech Resumes work internationally?
Yes. Our clients are located worldwide in Australia, Mexico, the UK, the Netherlands, Germany, Italy, Pakistan, India, and Thailand to name a few. All investments are presented in US dollars regardless of your location.
Q: How much does the service cost?
Your investment will vary depending on the amount of professional experience you have, where you are planning to take the next step in your career, and what services you require. Career packages can be viewed by clicking on the Our Clients tab in the main menu.
If you are considering additional services, such as a cover letter, LinkedIn profile, or post-interview thank you letter, please consider the cost savings of a resume package in lieu of individual services.
Q: Do you offer discount packages?
All resume packages incorporate savings when services are bundled together versus individual purchasing.
Q: What if I don’t know what career-level I fit into?
Before you order, please check with us to make sure that you are purchasing a package at the correct career level. Scientech Resumes reserves the right to place clients at a higher or lower career level depending on the amount and/or complexity of work involved.
We offer 15-minute complimentary sessions to discuss your career and/or business needs and how well your current resume aligns with your career target. Most importantly, this session will provide you with the opportunity to ask us any questions regarding our writing process, resume writing background, and anything else that may be on your mind so that you can decide if working with us is the right fit for you.
Q: I need more than one resume at the same time. Do I receive a discount?
Yes. If you are applying for more than one job in various industries, savings will apply. Please email firstname.lastname@example.org for further assistance.
Q: What is your turnaround time?
Due to the increasing demand for our services and that we do not outsource any work, our standard turnaround time for when you can expect to receive your initial documents is on or before 10 business days (not including weekends or holidays) following the one-on-one consultation.
Q: How does your process work?
Please see Our Process for a more detailed step-by-step procedure of our writing process.
Q: What if I do not have an existing resume?
Don’t have a resume? No problem! We will provide you with a comprehensive client information gathering questionnaire designed to facilitate the resume development process and help you to reflect on your current career goal, key strengths, and professional achievements to date.
Your new resume will be created based on the information that you provide in your questionnaire and during the one-on-one consultation. Failure to submit the necessary information needed to create a powerful and effective resume will result in the delay of the project.
Q: Do you provide revisions to my resume?
Yes. We offer unlimited revisions (within reason) during the 21-day project window. You have 21 days from the day that you receive your initial documents are delivered to review your new documents, ask questions, and request revisions (within reason). We will turn around any edits and modifications within 48 hours following your request. Revisions can be handled via phone, email, or Skype.
Scientech Resumes reserves the right to challenge you on reviews and edits that are not in your best interest.
A significant departure from the original draft provided will also incur additional fees as this is constituted as a completely different document and is viewed as a different resume. Any revisions requested outside of the 21-day project window will be billed at the hourly rate of $150.
Q: In what formats do you provide my final resume?
You will receive the finalized version of your resume in the following formats: Microsoft Word, PDF, and an ATS-optimized version. Armed with these 3 formats, you can rest assured that you can present an attractive resume to any employer no matter what situation you encounter.
Scientech Resumes recently made the change to replace all ASCII plain text resume files with the MS Word (.doc) format. If you require an ASCII plain text version, Scientech Resumes will create one for you at no additional charge.
Q: Can I contact you while you are preparing my resume?
Absolutely! We can communicate via email, telephone, or Skype if you have any questions throughout the writing process. For the fastest response, email is the best option. See the Contact tab for more information.
Q: Who actually writes my resume package?
Your resume package and any other additional services that you purchase are personally written by Kate works with you throughout the entire writing process. She does not use subcontractors or outsource any work.
Q: Can I see samples of your work?
Certainly! The samples for each career-level can be viewed under the Our Clients tab.
Q: Can you guarantee my privacy?
Of course. We never share your personal, contact, or credit card information with anyone under any circumstances and anything that you share with us during the one-on-one consultation is kept completely confidential.
Q: What if I lose my resume or my computer breaks down and I cannot access it?
No worries! All of your files are backed up and stored for a lifetime unless you ask us to delete them. You can be rest assured that you will always have copies of your documents available if you need them.
Q: Do you offer a resume update or a rebrand service?
Yes. Scientech Resumes offers a resume update service for returning clients at a discounted price. This discounted price is only valid if no more than 2 years have passed since we last worked together.
If the focus or the branding of your resume has changed or you are looking to transition into a new industry or change careers, please ask about our resume rebrand service. We’ll want to speak with you one-on-one to discuss your new career focus and ensure that we have all the information that we need in order to effectively position you and your expertise for the next step in your career.
Q: What is the process for your LinkedIn service?
LinkedIn services are priced according to your career level. If LinkedIn is ordered with a resume package, savings will apply. The information that we collect during the one-on-one consultation process will be used to write your new LinkedIn profile.
If LinkedIn is ordered on its own without a resume, a one-on-one consultation will still need to be scheduled. This consultation will last anywhere from 60 to 90 minutes and can be scheduled through our Contact page.
Q: Do you upload my LinkedIn content for me?
No. Scientech Resumes crafts the content for your LinkedIn profile, which you will be responsible for uploading when you go to edit your profile. Scientech Resumes does not request your LinkedIn password to log into your profile and make changes. Doing so would be a violation of LinkedIn’s terms of services.
If you require assistance in uploading your content, we are happy to walk you through that process over the phone or Skype at no additional charge.
Q: How is my LinkedIn profile different from my resume?
A common misconception that the majority of job seekers share is the belief that your LinkedIn profile is your online resume. This could not be further from the truth. While we draw on elements from your resume to write the content for your LinkedIn profile, LinkedIn is meant to accompany your resume and provide an additional platform for you to differentiate yourself from the competition through a more casual and humanizing medium that can reach 450+ million members.
When you apply for a new position, chances are greater than 95% that the recruiter or hiring manager who received your resume will google you and look you up on LinkedIn to try and learn something unique and interesting about you that may not be on your resume. Therefore, it pays to have a compelling and engaging LinkedIn profile that narrates, educates, and fascinates the reader to prompt him or her to connect with you, start a conversation, and hopefully invite you for an interview.
Our LinkedIn profile development service is a full service that includes the writing, strategizing, keyword optimization, focused branding, and development and improvement of your current LinkedIn profile. This service is NOT a carbon copy of your current resume or the one that we will create for you.
Can’t find what you’re looking for? Contact us today and set up a complimentary session.
We can be reached directly by phone at 971-770-1460 or through email at email@example.com. If you’re looking for the fastest response time, email is the best method. We make every an effort to return all calls and emails within 48 hours.